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March 2024 · FTA · UAE

Federal Tax Authority Achieves ISO 56002 Certification

The Federal Tax Authority received ISO 56002 certification covering its innovation-management system. The award signalled a systematic approach to process improvement that has since shown up in the EmaraTax platform's continued evolution.

ISO 56002 covers innovation-management systems: how organisations capture, evaluate, and implement improvements at scale. For a tax authority, the relevance is the cadence of taxpayer-facing improvements. In the period since the certification, the FTA has rolled out registration automation, returns simplification, and the early stages of e-invoicing infrastructure, the substantive evidence that the certification was more than ornamental.

The taxpayer-side observation: filing process changes now arrive with documentation and parallel-running options more consistently than in the early days of VAT introduction. Whether the cause is the certification framework or the maturing of the authority's underlying operations, the practical effect is real.

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